Terms of Service and Service Agreement
Welcome to Seps.io
Seps.io provides tailored creative services for screen printing shops and promotional product companies. By using our website and services, you agree to these Terms of Service and Service Agreement. Please read carefully and retain a copy for your reference.
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1. Agreement Overview
Seps.io operates as an e-commerce platform offering design and artwork services. By accessing or using the site, you consent to these terms, our privacy policy, and any applicable laws and regulations.
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2. Scope of Services
Seps.io provides:
- Artwork cleanup and adjustments
- Vector retrace and high-resolution conversions
- Color separations per shop specifications
- Proofs, mock-ups, and spec sheet creation
- Embroidery digitizing (add-on)
- Custom designs completable within 90 minutes
- File preparation for DTG, DTF, vinyl, and laser printing
- Backend artwork management for Printavo (Growth/Scale plans)
Exclusions:
- Hand-drawn illustrations
- Extensive creative guidance or phone consultations
- Complex jobs exceeding 90 minutes
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3. User Accounts
You are responsible for maintaining your account's confidentiality and all activities under it. Unauthorized sharing or misuse of your account may result in termination.
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4. Membership and Subscriptions
- Subscriptions auto-renew monthly.
- Unused job requests do not roll over.
- Payment is non-refundable. Cancellation grants access until the billing period ends.
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5. Submission and Workflow
Process:
1. Submit job requests via our portal.
2. Jobs are reviewed, assigned, and quality-checked.
3. Completed files are delivered through the portal or email.
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6. Service Expectations
What We Expect from Members:
- Respect towards team members
- Accurate job submissions
What Members Can Expect from Seps.io:
- Clear communication and timely updates
- High-quality work delivered professionally
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7. Payment and Refunds
Payments are non-refundable. Changes to fees will be posted with 5 days’ notice. Non-payment may result in suspension of services.
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8. Confidentiality and Ownership
Members retain ownership of submitted content and final designs. Seps.io may use completed designs for marketing unless otherwise requested in writing.
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9. Indemnification
Members agree to indemnify and hold Seps.io harmless from claims or damages arising from their use of the service.
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10. Arbitration and Class Action Waiver
Disputes will be resolved through binding arbitration under the Federal Arbitration Act. Class or collective actions are not permitted.
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11. Limitations of Liability
Seps.io is not liable for indirect, incidental, or consequential damages. Liability is limited to fees paid under this agreement.
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12. Termination of Service
Seps.io reserves the right to terminate access for violations of these terms, abuse of services, or failure to comply with our policies.
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13. Updates to Terms
Seps.io may revise these terms periodically. Changes will be posted on this page, and continued use of the site constitutes acceptance.
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14. Contact Us
For questions or concerns about these terms, contact:
Seps.io
1801 NE 123rd St Suite 314
Miami, FL 33181
Email: hello@seps.io
Effective Date: January 1, 2022